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Privacy Policy

At Orrell Plumbing & Heating, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you use our website or services, in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR).

 

1. Who We Are

Orrell Plumbing & Heating provides professional plumbing and heating services. This privacy policy applies to the information we collect via our website, phone, email, or in person.

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2. What Information We Collect

We may collect and process the following personal information:

  • Personal details: Name, address, phone number, and email address.

  • Service details: Information about your plumbing or heating requirements, including property details.

  • Payment information: For invoicing and billing purposes (processed securely).

  • Website usage data: IP addresses, browser type, and cookie information to improve our website.

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3. How We Use Your Information

We collect your data to:

  • Provide you with plumbing and heating services.

  • Manage bookings, appointments, and customer communication.

  • Send quotes, invoices, and receipts.

  • Respond to enquiries and provide customer support.

  • Improve our website and services.

  • Comply with legal and regulatory requirements.

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4. How We Protect Your Data

We use secure systems and procedures to protect your information from unauthorised access, loss, or misuse. Only authorised personnel have access to your data, and we regularly review our security measures.

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5. Sharing Your Information

We will only share your information:

  • With third-party contractors or suppliers directly involved in delivering your service.

  • With regulatory bodies if legally required.

  • With payment processors for billing purposes, under strict confidentiality agreements.
    We do not sell, rent, or trade your personal information to third parties.

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6. Your Rights

Under UK data protection laws, you have the right to:

  • Request access to your personal data.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your data, where applicable.

  • Restrict or object to data processing in certain circumstances.

  • Data portability, where applicable.

To exercise your rights, please contact us using the details below.

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7. Cookies and Website Tracking

We use cookies to enhance your experience on our website. These cookies collect information such as browsing behaviour and preferences. You can manage or disable cookies in your browser settings. For more details, please refer to our Cookie Policy.

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8. Data Retention

We will retain your information for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

 

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please check back periodically to stay informed of any updates.

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